Privacy Policy
Last updated: 23 October 2026
This privacy policy explains what information ElmLeak (elmleak.com) collects, how it is used, and who it is shared with. ElmLeak is operated by [OWNER NAME]. By using this website, calling the number shown on it, or submitting a form on it, you agree to this policy.
Information We Collect
We collect the information you give us when you ask for help with a slab leak or related service:
- Your name, phone number, and email address
- Your property address or the town your property is in
- The details you describe about your plumbing problem, in a form message or on a call
- Appointment and service request details, such as the time you asked to be visited
We also collect basic technical information when you visit the website, such as your browser type, the pages you viewed, and how you arrived at the site. This is collected through standard website analytics and server logs.
How We Use Your Information
- To respond to your request and arrange the service you asked about
- To call or message you back about your request, including appointment confirmations and follow up about work in progress
- To understand which pages and services visitors need, so the website stays useful
- To keep records of requests and work arranged through this website
We do not sell your personal information.
Sharing With Local Service Providers
ElmLeak connects homeowners with local service providers who carry out slab leak detection and repair work. When you submit your details through a form on this website, or give them on a call to the number shown on this website, your details may be shared with one or more local service providers so that a provider can respond to your request, contact you, and arrange the service.
The details shared are the ones relevant to your request: your name, contact information, property location, and the description of the problem. Once a provider receives your details, that provider handles them under its own privacy practices, and the provider may contact you directly about your request. Submitting a request through this website means you understand and accept this sharing.
Calls and Call Recording
Calls to the number shown on this website may be routed through a call tracking service so requests can be directed to the right provider and response quality can be checked. Calls may be recorded for those purposes. If you do not want your request handled this way, contact [OWNER NAME] using the contact details below before submitting a request.
Cookies and Analytics
This website may use cookies and similar tools to remember basic preferences and to measure visits through analytics services. You can block cookies in your browser settings; the website will still work, and you can always reach us by phone at (972) 555 0134.
How Long We Keep Information
Request details are kept for as long as needed to handle the request, arrange any work that follows from it, and meet record keeping obligations. Technical analytics data is kept in aggregated form. You may ask us to delete your details sooner, and we will do so unless we are required to keep them for legal or accounting reasons.
Your Choices and Rights
- You may ask what personal information we hold about you
- You may ask us to correct it or delete it
- You may ask us not to share your details with service providers, in which case we will not be able to arrange a provider response to your request
- You may opt out of follow up messages at any time by telling us on a call or in reply to a message
To use any of these choices, contact [OWNER NAME] through the contact page.
Children
This website offers home repair services for property owners and is not directed at children. We do not knowingly collect information from anyone under 18.
Changes to This Policy
If this policy changes, the updated version will be posted on this page with a new date at the top. Changes apply from the date they are posted.
Contact Us
Questions about this policy or about your information: contact [OWNER NAME], operator of ElmLeak, through the contact page or by phone at (972) 555 0134. Service area: Little Elm, Texas and the surrounding Denton County communities.